Regular Delivery:
A delivery fee of $14.95 will be added to your order.
The order cut-off time for next day delivery is 3:00 PM in the delivery location on the day prior to delivery. Orders placed after this time cannot be guaranteed for next day delivery.
Please note: Some remote locations may not be eligible for next day delivery. We will notify you at the time of purchase if we anticipate any delivery issues.
Same Day Delivery:
An additional delivery fee of $5.00 will be added on top of the regular delivery fee for same day delivery.
The order cut-off time for same day delivery is 1:00 PM in the delivery location. Orders placed after this time will not be eligible for same day delivery.
Please note: Same day delivery is not guaranteed for all areas and is not available for certain products.
Delivery Times:
Business Addresses: Deliveries will occur between 9:00 AM and 5:00 PM, Monday to Saturday.
Residential Addresses: Deliveries will occur between 9:00 AM and 7:00 PM, Monday to Saturday.
Please note: We strive to deliver as early as possible within these timeframes. For specific time requests, please contact our customer service team (using the number displayed at the top of the website, or via live chat) to place your order directly. Our team will guide you to the best delivery option available.
Sundays and Public Holidays: No deliveries, except on Valentine’s Day and Mother’s Day.
Please note: Unexpected delays due to factors such as traffic conditions or weather may occur. While we make every effort to deliver at requested times, specific time deliveries cannot be guaranteed.
Delivery Instructions:
Our couriers do not call prior to delivery. Please ensure the recipient is available to receive the items.
If the recipient is unavailable at the time of delivery, our couriers will follow your provided instructions or leave the item in a secure location if available. If no secure location is available, a note will be left advising the recipient to contact Bloomex to arrange for re-delivery. A re-delivery fee of $14.95 may apply.
Free Shipping Specials:
Free Shipping Specials cannot be applied towards the delivery fee for same day delivery.
High Volume Days:
During peak periods such as Valentine’s Day, Mother’s Day, and the Christmas season, delivery times may be extended due to increased demand. We recommend placing orders well in advance to ensure timely delivery.
Delivery date
The delivery date selected is the approximate date of arrival. Sometimes logistics, traffic, distance and weather conditions can cause delays. We cannot guarantee the exact delivery date and specific time.
Images found on this site are used for display purposes only. Actual products may differ from product images displayed.
If a product is low in stock in the delivery location, prior to completing your order you will be invited to select an alternative product or authorize Bloomex to substitute for a product that is in stock. Bloomex takes utmost care and attention to ensure that any substitutions are as similar as possible to the requested item.
Rules for substitution
Where a specific flower type or colour is unavailable within the given time frame of delivery, Bloomex will use types or colours that achieve the same overall shape, style and effect.
In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.
For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.
In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.
For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.
For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.
You must be 18 years or older to purchase any alcoholic products from us. If you are purchasing an alcoholic product, you warrant to Bloomex that you are 18 years or older and that the recipient of the product is 18 years or older. Bloomex will not be liable if any underage person purchases or receives an alcoholic product. You indemnify Bloomex for any loss or damage suffered by Bloomex for a breach by you of this warranty.
Our business hours are 8AM to 4PM Monday to Friday.
Cancellations and amendments are allowed within 24 hours of placing your order free of charge.
However, if you place an order for same day delivery or next day delivery, it cannot be amended or cancelled.
Order Information Changes
Please double check all the information in your order to ensure it is correct.
All the changes and updates to the order must be done within 1 hour of placing the order.
A $10 administration fee may apply for any changes and updates requested after this 1 hour period.
Order Cancellations
You may cancel your order. Cancellation fees will apply:
$25 if cancelled 24 hours after placing your order 36 hours or more before delivery.
total cost of the flowers if cancelled 24 hours after placing your order 36 hours or less before delivery
Unfortunately, we are unable to cancel or change orders that are already prepared, or are with our courier for delivery.
We understand the importance of on-time delivery, fresh flowers and the happiness that they will bring.
If you are unhappy with an experience that you have with us, please email wecare@bloomex.com.au with your order number, a photo of the products as delivered, and the nature of your concern. Due to the perishable nature of our products, we only consider complaints regarding quality up to 3 days following the delivery date. Our trained customer care staff will review your information and respond to you within 24-48 hours.
We stand by our products. For approved quality issues we will resend the product, offer a replacement product to value, or provide a store credit to product value. It is not normally policy to refund the price of the product. However, as every customer and gift is individual, solutions will be determined on a case-by-case basis
Our flowers come fresh from the growers and are always fresh and beautiful. If you received damaged flowers, please send a picture of the received arrangement to wecare@bloomex.com.au with the order number in the subject line within 7 days of arrival. We will be happy to resend a new product free of charge.
For Corporate Partners who have agreed to receive monthly invoicing from Bloomex by clicking "Submit Order" you agree to pay the total amount invoiced upon receipt. Failure to remit payment, or abuse of Corporate discounts, will result in termination of account(s); you will still be responsible for total payment invoiced by Bloomex at that time should account termination occur.
Bloomex delivers Flowers, Gift Baskets and Plants Coast-to-Coast. You can trust us to deliver the best quality product at the best price. We have locations across Australia to ensure that the freshest flowers and the tastiest treats are delivered on time. You can trust us with your most important moments.
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