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Terms and Conditions

Disclaimer   

These Terms and Conditions (Terms) contain the terms under which you may access this website and purchase an item listed on this website. You agree to be bound by these Terms. Bloomex may amend these Terms from time to time and any amendment will become effective immediately. Your continued use of this website after any amendment by Bloomex constitutes an agreement to abide by and be bound by these Terms, as amended.

DELIVERY POLICY

Standard Delivery:

A delivery fee of $14.95 will be added to your order.

The order cut-off time for Next Day Delivery is 2:30 pm in the delivery location on the day prior to delivery. If you place your order after 2:30 pm (in the delivery location), we cannot guarantee that delivery will occur on the next day.

Please note that there are some remote locations that cannot be guaranteed for Next Day Delivery. We will notify you at point of your purchase (if this is during normal business hours) if we think that we will be unable to deliver your order next day.

Same Day Delivery:

A fee of $5.00 will be added for Same Day Delivery.

The order cut-off time for Same Day Delivery is 1:00 pm in the delivery location. If you attempt to place your order after 1:00 pm in the delivery location, you will not be able to select Same Day Delivery as an option. 

Please note, Same Day Delivery is not guaranteed for all areas, and is not available for certain products.

Deliver Times

Delivery times will depend on your location. Generally deliveries occur:

  • Monday to Saturday: 8am – 5pm (9pm for residential addresses) 
  • Sunday: No deliveries (other than on Valentine’s Day and Mothers’ Day)
  • We do not deliver on public holidays.
  • Occasionally there are delays beyond our control. Flat tyres, traffic jams or bad weather can cause delays.  If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.

Free Shipping Specials

Free Shipping Specials cannot be applied towards the delivery fee for Same Day delivery. There will be a $5.00 surcharge to cover Same Day Delivery surcharge.

Delivery Instructions

Our couriers do not call prior to delivery. Please ensure the recipient is home to receive items.

If no person is present to accept the order at the location specified, our driver will act at their discretion based on weather conditions, safety, security, etc. 

Where a secure location is not available, our couriers will leave a note advising the recipient to contact Bloomex to arrange for re-delivery. We will charge you $14.95 for the cost of re-delivery, but will contract you for authorization prior to charging this fee.

If you provide us with an incorrect delivery address, you must pay $14.95 for re-delivery of your order to the correct address. We may also charge you for the cost of new flowers if we need to replace the original flowers.

High Volume Occasions

The cut off and delivery time parameters do not apply to busy floral occasions including, but not limited to; Mothers’ Day, Valentine's Day and Christmas. Please check our website for expected delivery times on those days and make sure to place orders in advance to ensure timely delivery.

Delivery Date

The delivery date selected is the approximate date of arrival. Sometimes logistics, traffic, distance and weather conditions can cause delays. We cannot guarantee the exact delivery date or specific time.

SUBSTITUTION POLICY

Images found on this site are used for display purposes only. Actual products may differ from product images displayed. 

If a product is unavailable in the delivery location, prior to delivering your order you will be contacted to select an alternative product or authorize Bloomex to substitute for a product that is in stock. Bloomex takes utmost care and attention to ensure that any substitutions are as similar as possible to the requested item. 

Substitution Details

Where a specific flower type or colour is unavailable within the given time frame of delivery, Bloomex will use types or colours that achieve the same overall shape, style and effect.

In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.

For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.

For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.

In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.

Gourmet Gifts & Specialty Items (including, but not limited to, Fruit and Gift Baskets, Cookies, Cakes, Chocolates, Teddy Bears, Balloons, and Vases): These items may be substituted with another specialty item of equal or greater value and of similar theme and category. Images of gift baskets represent number of product included, type and actual product variety will vary.

ALCOHOL POLICY

You must be 18 years or older to purchase any alcoholic products from us. If you are purchasing an alcoholic product, you warrant to Bloomex that you are 18 years or older and that the recipient of the product is 18 years or older. Bloomex will not be liable if any underage person purchases or receives an alcoholic product. You indemnify Bloomex for any loss or damage suffered by Bloomex for a breach by you of this warranty.

ORDER AND CANCELLATION POLICY

Our business hours are 8:00 am to 4:00 pm Monday to Friday.

Cancellations and amendments are allowed within 1 hour of placing your order without charge.

However, if you place an order for Same Day Delivery or Next Nay Delivery, it cannot be amended or canceled. 

ORDER INFORMATION CHANGES

Please double check all information in your order to ensure it is correct.

All the changes and updates to the order must be done within 1 hour of placing the order.

A $10 administration fee will apply for any changes and updates requested after this 1 hour period.

CANCELLATION

It may be possible to cancel your order, depending on time of cancellation request. 
Cancellation fees will apply.

For cancellations requested within one (1) hour of placing the order, cancellation is at no charge.

For cancellations requested from one (1) hour after order is placed, up to thirty-six (36) hours prior to delivery date, a $25 cancellation fee will apply.

For cancellations requested with less than thirty-six (36) hours to delivery date, a cancellation fee equal to the total cost of the product will apply.

Unfortunately, we are unable to process cancellations for any order that has already been prepared, or is already out with the courier for delivery.

All sales during peak holidays (Valentine’s Day, Mother’s Day, Christmas) are final.

Note: We are not responsible for late deliveries caused by acts of God (weather conditions, storms, hurricanes, earth quakes, etc...) and no refunds will be issued for these reasons. The delivery will occur on the next possible delivery date.

REFUND POLICY

We understand the importance of on-time delivery, fresh flowers and the happiness that they will bring. 

If you are unhappy with an experience that you have with us, please email [email protected] with your order number, a photo of the products as delivered, and the nature of your concern. Complaints must be received within 7 business days of delivery of your order. Our trained customer care staff will review your information and respond to you within 24-48 hours. 

We stand by our products. For approved quality issues we will resend the product, offer a replacement product to value, or provide a store credit to product value.

If these options are not suitable and you want a full refund, we need to receive our product back to the address that flowers were delivered within 7 days.

Dissatisfied with the quality of the flowers

Our flowers arrive directly from our growers and are always fresh and beautiful.  If you received damaged flowers, please send a picture of the received arrangement to [email protected] with the order number in the subject line within 7 days of arrival. We will be happy to resend a new product free of charge.  

CORPORATE ORDERS - INVOICING:

For Corporate Partners who are approved to receive monthly invoicing from Bloomex; by clicking "Submit Order" you agree to pay the total amount invoiced upon receipt. Failure to remit payment, or abuse of Corporate discounts, will result in termination of account(s); you will still be responsible for total payment invoiced by Bloomex at that time should account termination occur.

ORDERS PLACED OUTSIDE OF AUSTRALIA

Orders placed outside of Australia, (with the exception of New Zealand and Canada), or with an international credit card for delivery to Australia will be charged in USD. 

 
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