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Terms and Conditions



These terms and conditions (Terms) contain the terms under which you may access this website and purchase an item advertised on this website. You agree to be bound by these Terms. Bloomex may amend these Terms from time to time and any amendment will become effective immediately. Your continued use of this website after any amendment by Bloomex constitutes an agreement to abide by and be bound by these Terms, as amended.




Regular Delivery:


A delivery fee of $14.95 will be added to your order.


The order cut-off time for next day delivery is 3pm in the delivery location on the day prior to delivery. If you place your order after 3pm (in the delivery location), we cannot guarantee that delivery will occur on the next day.


Please note that there are some locations due to their remoteness that cannot be guaranteed for next day delivery. We will notify you at the time of your purchase (if this is during normal business hours) if we think that we will be unable to deliver your order by next day delivery.


Same Day Delivery:


An extra delivery fee of $5 will be added on top of regular delivery fee if you select same day delivery.


The order cut-off time for same day delivery is 1 pm in the delivery location. If you place your order after 1pm in the delivery location, you will not be able to select same day delivery.


Please note, same day delivery is not guaranteed for all areas, and is not available for certain products.


When we deliver


Delivery times will depend on your location. Generally deliveries occur:


Monday to Saturday: 8am – 5pm (9pm for residential addresses)


Sunday: no deliveries (other than on Valentine’s Day and Mothers’ Day)


We do not deliver on public holidays excluding Valentine’s Day and Mothers’ Day)


Sometimes there are delays beyond our control. Flat tyres, traffic jams or bad weather can cause delays. If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.



Free Shipping Specials


Free Shipping Specials cannot be applied towards the delivery fee for same day delivery



Delivery instructions


Our couriers do not call prior to delivery. Please ensure the recipient is home to receive items.



Where the intended recipient is not at the delivery address, our couriers will leave the item in accordance with your instructions or otherwise in a secure location if one is available at the delivery address.


If no person is present to accept the flowers at the location specified, our driver would act in his or her discretion based on weather conditions, safety, security, etc.



Where a secure location is not available, our couriers will leave a note advising the recipient to contact Bloomex to arrange for re-delivery. We may charge you $14.95 for the cost of re-delivery, but will seek your authority prior to charging this fee to you.


If you provide us with an incorrect delivery address, you must pay $14.95 for re-delivery of your order to the correct address. We may also charge you for the cost of new flowers if we need to replace the original flowers



High volume days


The cut off and delivery time parameters do not apply to busy floral events including (but not limited to) Mothers’ Day, Valentine's Day and Christmas Day. Please check our website for expected delivery times on those days and make sure to place orders in advance to ensure timely delivery.



Delivery Date


The delivery date selected is the approximate date of arrival. Sometimes logistics, traffic, distance and weather conditions can cause delays. We cannot guarantee the exact delivery date and specific time.





Images found on this site are used for display purposes only. Actual products may differ from product images displayed.


If a product is low in stock in the delivery location, prior to completing your order you will be invited to select an alternative product or authorize Bloomex to substitute for a product that is in stock. Bloomex takes utmost care and attention to ensure that any substitutions are as similar as possible to the requested item.



Rules for Substitution


Where a specific flower type or colour is unavailable within the given time frame of delivery, Bloomex will use types or colours that achieve the same overall shape, style and effect.


In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.


For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.


For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour. 


In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value. 


For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.


For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.


Gourmet Gifts & Specialty Items (including, but not limited to, Fruit and Gift Baskets, Cookies, Cakes, Chocolates, Teddy Bears, Balloons, and Vases): These items may be substituted with another specialty item of equal or greater value and of similar theme and category. Images of gift baskets represent number of product included, type and actual product variety will vary.



You must be 18 years or older to purchase any alcoholic products from us. If you are purchasing an alcoholic product, you warrant to Bloomex that you are 18 years or older and that the recipient of the product is 18 years or older. Bloomex will not be liable if any underage person purchases or receives an alcoholic product. You indemnify Bloomex for any loss or damage suffered by Bloomex for a breach by you of this warranty.




Our business hours are 8AM to 4PM Monday to Friday.


Cancellations and amendments are allowed within 1 hour of placing your order - no fees apply under these circumstances.


Order Information Changes


Upon receipt of Order Confirmation please check to confirm all the information in your order is correct.


All the changes and updates to the order must be done within 1 hour of placing the order.


A $10 administration fee will apply for any changes and updates requested after this 1 hour period but before order has been sent out for delivery. 


Order Cancellations


You may cancel your order. The following cancellation fees will apply:


$25 cancellation fee on all orders.


If order is prepared or out for delivery the total cost of order is forfeited.




We understand the importance of on-time delivery, fresh flowers and the happiness that they will bring.


If you are unhappy with an experience that you have with us, please email [email protected] with your order number, a photo of the products as delivered, and the nature of your concern. Complaints must be received within 7 days of delivery of your order. Our trained customer care staff will review your information and respond to you within 24-48 hours.


We stand by our products. For approved quality issues we will resend the product, offer a replacement product to value, or provide a store credit to product value. It is not normally policy to refund the price of the product. However, as every customer and gift is individual, solutions will be determined on a case-by-case basis


Dissatisfied with the Quality of the Flowers


Our flowers come fresh from the growers and are always fresh and beautiful.  If you received damaged flowers, please send a picture of the received arrangement to [email protected] with the order number in the subject line within 7 days of arrival. We will be happy to resend a new product free of charge.  




For Corporate Partners who have agreed to receive monthly invoicing from Bloomex by clicking "Submit Order" you agree to pay the total amount invoiced upon receipt. Failure to remit payment, or abuse of Corporate discounts, will result in termination of account(s); you will still be responsible for total payment invoiced by Bloomex at that time should account termination occur.


Orders placed outside of Australia


Orders placed outside of Australia, (with the exception of New Zealand and Canada), or with an international credit card for delivery to Australia will be charged in USD.   

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