Answers before and after you order

You can place an order with Bloomex Australia online 24/7 at bloomex.com.au or by calling our 24/7 customer care team on +61 1800 905 147. Simply select your fresh flowers, roses, plants, gift baskets, and gourmet hampers, choose any size or optional add-ons, enter the recipient's delivery address and preferred delivery date at checkout, add your personal card message, and complete payment securely online.

Yes, Bloomex Australia customer care is available 24 hours a day, 7 days a week by phone on +61 1800 905 147, by email at [email protected], and via live chat on our website. Our team can help you choose an arrangement, check delivery availability for a specific postcode, or place an order directly over the phone.

To ensure smooth processing and on-time delivery, please provide:

• Recipient's full name (and company name, ward, or building details where applicable).
• Complete and accurate delivery address, including unit or apartment number, street number, suburb, state, and postcode.
• Recipient's mobile or daytime phone number so our delivery partner can assist if access issues arise.
• Your preferred delivery date and any specific delivery instructions (for example, "leave in a sheltered spot by the front door if unattended").
• Your personal card message and your own contact details (name, email address, and phone number).

Once your payment is confirmed, Bloomex Australia sends an immediate order confirmation email containing your order number, item summary, delivery address, and selected delivery date. If you do not see the email within a few minutes, please check your junk or spam folder first; if it is still missing, contact us at [email protected] or +61 1800 905 147 with the purchaser name, recipient name, and delivery postcode so we can resend it immediately.

Orders placed with incomplete or missing delivery details are placed on hold until complete delivery information is provided. If the originally selected delivery date is no longer available by the time the address is confirmed, Bloomex Australia will move the order to the next available delivery date or issue Bloomex Bucks for a future purchase (incomplete orders cannot be refunded for a change of plans, though this never affects your rights under the Australian Consumer Law).

Bloomex Australia offers four delivery options across Australia, with free delivery available once your order total after any discount reaches the qualifying threshold:

• Standard Delivery: A$14.95, or free when your order total after any discount is A$99.95 or more.
• Next Day Delivery (where available): A$17.95 when ordered by 1:00 pm in the delivery location, or free when your order total after any discount is A$99.95 or more. Next-day orders placed after 1:00 pm (up until midnight the day before delivery) are charged the Same Day rate (A$19.95, free from A$148.95).
• Same Day Delivery (selected metro areas): A$19.95 when ordered by 1:00 pm in the delivery location (Monday to Saturday), or free when your order total after any discount is A$148.95 or more.
• Regional Express Delivery (eligible regional addresses): A$24.95, or free when your order total after any discount is A$248.95 or more. Checkout shows Regional Express, with its delivery date, only for addresses where it applies (or our customer care team may offer it on phone orders and confirm the delivery date before you pay).

For full details, see our Shipping Policy.

The cut-off time for Same Day Delivery is 1:00 pm in the delivery location's local time, Monday to Saturday, in eligible metropolitan areas. For Next Day Delivery, there is no separate cut-off: you can order next-day delivery right up until midnight in the delivery location on the day before delivery (orders placed by 1:00 pm pay the A$17.95 Next Day rate, free from A$99.95; orders placed after 1:00 pm pay the A$19.95 Same Day rate, free from A$148.95).

Bloomex Australia delivers to most metropolitan and regional postcodes across Australia, with arrangements prepared in our production facilities across Sydney, Melbourne, Brisbane, Adelaide, and Perth. Same-day and next-day delivery are not available in every postcode, and some regional addresses receive standard delivery only. Checkout automatically shows the exact services and delivery dates available for the recipient's postcode, and alerts you if an address is in one of the few remote locations we cannot reach (if an order for an undeliverable remote address ever goes through, we will contact you and refund it in full).

Bloomex Australia delivers Monday to Friday, and on Saturday where checkout offers a Saturday date for the recipient's address (in areas reached by third-party courier, deliveries are Monday to Friday only):

• Business Addresses: Delivered between 8:00 am and 5:00 pm.
• Residential Addresses: Delivered between 8:00 am and 9:00 pm.
• Sundays and Public Holidays: We do not deliver on Sundays, and public holidays or peak seasonal periods (such as Christmas and New Year) may differ from normal delivery days. The delivery dates shown at checkout for the recipient's address are always the final word.

Where checkout shows a single date, we deliver on that date. For some regional or courier-serviced addresses, checkout may show a target date and a later date (for example, aiming for 4 November with delivery as late as 5 November); in that case, delivery on the chosen date or on any day up to the later date shown at checkout is on time. If you paid for Same Day or Next Day delivery and your order arrives after the date you chose, Bloomex Australia will refund the difference between the delivery charge you paid and the standard delivery charge (and if any order arrives after the applicable date window so that it no longer serves its purpose, please contact us for a replacement or full refund under our Refund Policy).

While we cannot guarantee an exact delivery hour due to courier routing, traffic, and weather conditions, you can add a preferred time note at checkout or call our 24/7 customer care team on +61 1800 905 147 before ordering so we can guide you to the best available option.

Our couriers do not call prior to delivery. If the recipient is not home:

• Residential addresses: The driver will follow your delivery instructions or leave the gift in a safe, sheltered spot (such as by the front door out of direct sun and weather). Once left safely at the address in line with your instructions, Bloomex Australia is not responsible for theft, though if your order did not arrive at all, contact us and we will check the delivery record and redeliver or refund if undelivered. If no safe location exists, a calling card is left to arrange redelivery (a A$14.95 redelivery fee may apply).
• Business addresses: If the recipient is unavailable and the business refuses delivery, we will attempt redelivery on the next possible delivery day (a A$14.95 redelivery fee applies, and if fresh flowers need to be remade for a later day, the product price for a replacement arrangement applies after we confirm with you).
• Alcohol orders: Orders containing alcohol are never left unattended under any circumstances (see Alcohol Policy below).

Yes, Bloomex Australia delivers to hospitals, offices, schools, hotels, and apartment complexes. Please include the hospital name, ward, and bed or room number (and confirm the ward accepts fresh flowers, as some ICU wards restrict them), the company name and reception floor for businesses, and early finishing times for schools. Recipients at apartments or offices should also check reception desks, front desks, building mailrooms, and safe-drop areas.

Yes. Changes and updates requested within 1 hour of placing your order are free of charge, provided your order has not yet been prepared or dispatched. For any order changes requested more than 1 hour after placing the order, a A$10.00 administration fee applies. Please contact our 24/7 customer care team immediately on +61 1800 905 147 or at [email protected] if you need to update an order.

If an incorrect delivery address was provided, a A$14.95 redelivery fee applies to redirect or redeliver your order to the correct address. Because fresh flowers are perishable, if the correct address is not provided within 24 hours of our notification (or if the original flowers can no longer be delivered in good condition), a new arrangement will be required and we will confirm the replacement product charge with you before proceeding.

Whether an order can be cancelled depends on when you contact us and whether the order has already entered preparation or dispatch:

• Within 1 hour of placing the order: Cancellation is free of charge (unless the order is already prepared or with the courier).
• From 1 hour after placing the order up to 36 hours before the delivery date: A A$25.00 cancellation fee applies.
• Less than 36 hours before the delivery date: A cancellation fee equal to 100% of the total cost of the product applies.
• Already prepared or with the courier: Orders that have already been prepared by our floral team or are out for delivery cannot be cancelled.

See our Terms of Service and Refund Policy for full details.

Orders for delivery on Valentine's Day (14 February) or Mother's Day, or in the three delivery days before either, or from 21 to 24 December, cannot be cancelled or refunded for a change of plans once the free 1-hour cancellation period has passed, even with a cancellation fee. During these peak periods, please order well in advance as cut-off times may be earlier and dates can sell out. Important: This peak-period rule never affects your rights under the Australian Consumer Law if your order is faulty, damaged, late, or not delivered.

Product photos on bloomex.com.au show the style, colour palette, and value of each arrangement, and where a product comes in multiple sizes (such as Classic, Deluxe, or Supersize), the photo may show a larger size while smaller sizes contain fewer stems. Because fresh flowers, plants, fruit, and gourmet items are natural and seasonal, slight variations in shade, bloom openness, wrapping, or container may occur.

When a specific flower variety, colour, container, plant, or hamper item is temporarily unavailable due to seasonal supply or route conditions, Bloomex Australia makes careful substitutions of equal or greater value that preserve the overall style, colour palette, and occasion of your chosen design without delaying your delivery:

• Assorted flower arrangements: We keep the colours shown online wherever possible, even if that means substituting other flower varieties of greater value.
• Single-flower arrangements (such as all roses) and plants (such as orchids): We always aim to match the flower or plant type first, and may substitute with another colour of equal or greater value if the exact shade is unavailable.
• Gourmet gifts and specialty items (hampers, fruit baskets, chocolates, cakes, cookies, teddy bears, balloons, vases): May be substituted with another specialty item of equal or greater value and similar theme.
• If the product you chose is unavailable altogether: We will contact you before delivery and wait for your approval to substitute a similar product of greater value. Your order stays on hold until we hear from you, and you may choose another product or a full refund instead (if we cannot reach you in time for your delivery date, we will not send a substitute and will refund you in full).

Read our full Substitution Policy.

Bouquets are freshly hand-tied and wrapped for safe transport unless the product description states a vase or container is included, or you add a vase during ordering. To keep your blooms fresh as long as possible, trim 2 cm off the stems at a 45-degree angle under running water, place them in clean water with the supplied flower food, refresh the water every two days, and keep the arrangement away from direct sunlight, heaters, air conditioners, and ripening fruit.

Under Australian liquor laws and our Terms of Service, both the person purchasing the order and the recipient must be 18 years of age or older for any product containing alcohol (such as wine, champagne, beer, or spirits hampers). Upon delivery, the courier will hand the order only to a person aged 18 or over who presents valid photo ID (an Australian driver licence, passport, or proof-of-age card), and will never hand alcohol to anyone under 18 or anyone who appears intoxicated.

No. Bloomex Australia never leaves alcohol unattended, even if you have added delivery notes asking the driver to leave the order at the front door or in a safe place. If no person aged 18 or over with valid photo ID is present to accept the delivery, the order will be returned for redelivery (which may incur a A$14.95 redelivery fee).

We stand behind every order we deliver. Because fresh flowers and fresh food are perishable, please email [email protected] within 7 days of delivery (and for plants, vases, teddy bears, chocolates, wine, and other non-perishable gifts, as soon as you notice a problem) with your order number and a clear photo of the product as delivered:

• Our Customer Care Promise: We aim to acknowledge your message within 1 business day. For approved quality issues, we will resend a replacement product free of charge, or if the problem is a major failure under the Australian Consumer Law, you can choose a full refund to your original payment method instead.
• Zero Cost to You: Making a claim costs you nothing: we pay for any replacement and its delivery. We may arrange to collect the original flowers or items from the delivery address at our cost, and this will never delay your resend or refund.
• Change of mind: Please choose carefully, as we generally do not provide a refund or exchange simply because you change your mind outside our cancellation window.

See our full Refund Policy.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. This promise is given by Bloomex Pty Ltd (ABN 27 147 609 443), Level 9, 550 Bourke Street, Melbourne VIC 3000, +61 1800 905 147, [email protected], and its benefits are in addition to all rights and remedies you hold under the Australian Consumer Law.

Promotional codes, coupons, and seasonal discounts must be entered or selected at checkout before payment is completed and cannot be applied retroactively after purchase. Key rules from our Promotion Policy:

• One offer per order: Promotions, coupons, and voucher codes cannot be combined with other promotional offers unless the offer clearly states otherwise.
• Automatic free delivery is not a promotion: Free standard delivery on orders of A$99.95 or more (and free next-day from A$99.95, free same-day from A$148.95, or free regional express from A$248.95) applies automatically based on your order total after any discount is applied.
• Exclusions: Unless a promotion specifically says so, discount codes apply to product prices only and do not discount delivery fees, upgrades, taxes, or optional extras, and free-shipping promotions do not apply to same-day delivery unless stated.
• Genuine savings: We display a "was" or strikethrough price only where we have genuinely sold the product at that price usually or recently.

Under our Gift Certificate and Voucher Terms, eligible A$20 gift certificate offers are sent by SMS to the mobile number provided and issued in the form of Bloomex Bucks:

• How to redeem: Follow the code and account validation steps shown in the SMS, email, or offer page (you may need to create or sign in to your Bloomex Australia account to validate and apply the credit at checkout).
• What it covers: Gift certificates, vouchers, and Bloomex Bucks apply toward product prices according to the offer terms, are not redeemable for cash except where required by law, and cannot be used toward delivery fees or applicable taxes unless the offer explicitly states otherwise.

Making a complaint is free, and we want to hear whenever something goes wrong so we can put it right. Under our Complaints Handling Policy:

• 1. Contact us 24/7: Email [email protected], call +61 1800 905 147, or use live chat or our Contact page with your order number, what went wrong, a photo (within 7 days for fresh flowers or fresh food), and the resolution you are seeking. If you need assistance due to a disability or language barrier, let us know and our team will help.
• 2. Acknowledgement within 1 business day: We aim to acknowledge every complaint within 1 business day.
• 3. Resolution within 5 business days: We aim to resolve most complaints within 5 business days (if an investigation takes longer, we will explain why and update you at least every 5 business days) and give you our decision and remedy in writing.
• 4. Senior review and external escalation: If you are not satisfied with our initial response, you can request a review by a senior member of our customer care team who was not involved in the first decision (we aim to reply within 10 business days). You also have the right at any time to contact your state or territory consumer protection agency (such as NSW Fair Trading or Consumer Affairs Victoria) or visit the ACCC at accc.gov.au.

Yes. Under our Reviews and Ratings Policy, every product review and star rating published on bloomex.com.au comes exclusively from customers who purchased on bloomex.com.au (never from other websites or other countries). We publish both positive and negative reviews alike, never edit what a reviewer wrote, never pay or offer incentives for positive reviews, and only decline or remove a submission if it contains personal information, is offensive or discriminatory, is unrelated to our products/services, or appears fake. If you ever suspect a review is not genuine, please email [email protected].

All product prices on bloomex.com.au are shown in Australian Dollars (AUD) and include GST. Checkout displays the exact total, including any delivery fee or optional add-ons, before you pay. We accept major credit and debit cards (Visa, Mastercard, American Express), PayPal, and the express checkout options shown at checkout through PCI-compliant, SSL-encrypted payment gateways (we never store your full card details). Approved corporate partners may also apply for monthly corporate invoicing under our Terms of Service.

Bloomex Australia handles all personal information in accordance with our Privacy Policy and Australian privacy law:

• Zero selling of personal data or SMS consent: We never sell customer contact details to unrelated third parties, and no mobile opt-in or SMS consent is ever shared with third parties or affiliates for their own marketing purposes.
• How to unsubscribe: Click the Unsubscribe link in any promotional email, or reply STOP to any marketing or customer-care SMS (reply START to opt back in, or HELP for assistance). You will still receive essential transactional messages regarding active orders or deliveries.
• Access, correction and privacy complaints: You can request access to or correction of your personal information, or lodge a privacy complaint, by contacting [email protected] or +61 1800 905 147. We respond within 30 days, and if you are unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

Bloomex Australia (bloomex.com.au) is operated by Bloomex Pty Ltd (ABN 27 147 609 443), with its business address at Level 9, 550 Bourke Street, Melbourne VIC 3000, Australia. All products and services purchased through bloomex.com.au are supplied by Bloomex Pty Ltd, with floral production facilities across Sydney, Melbourne, Brisbane, Adelaide, and Perth and 24/7 customer care on +61 1800 905 147 and [email protected].

All nine of our customer policies are linked in the footer of every page on bloomex.com.au:

• Terms of Service
• Refund Policy
• Shipping Policy
• Privacy Policy
• Substitution Policy
• Promotion Policy
• Gift Certificate and Voucher Terms
• Complaints Handling Policy
• Reviews and Ratings Policy