Bloomex offers three Customer Service options...

For immediate Customer Service please visit our Live Chat Support (available 24/7)

Alternatively you can send an email to [email protected] with Order # in Subject (up to 12 hour response time)

You can also call 1800-451-637 (up to 24 hour response time)

Thank you - we appreciate your business!

chat
1800-451-637
For deliveries outside of Australia CA CA  line   UK UK  line  USA US
 
search
mini cartCart is Empty  Checkout
Click

The wrong product was received. What should I do?

Print E-mail
Question:
The wrong product was received. What should I do?

Answer:
Please send an email including your order number and a description of the product received compared to the product ordered to [email protected] Please attach an image of the product received with the email in order to speed up the investigation process. If no image is attached, our customer service representative may ask for a picture according to our policy.

Note: Your product may not look exactly like the image on the website due to seasonal colour differences of flowers. Our floral designers follow the product description when designing our bouquets so please ensure that the description is different than the product received before sending your request.