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Delivery Policy

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Terms and Conditions


Disclaimer

These terms and conditions (Terms) contain the terms under which you may access this website and purchase an item advertised on this website. You agree to be bound by these Terms. Bloomex may amend these Terms from time to time and any amendment will become effective immediately. Your continued use of this website after any amendment by Bloomex constitutes an agreement to abide by and be bound by these Terms, as amended.


DELIVERY POLICY


Regular Delivery:

A delivery fee of $14.95 will be added to your order.

The order cut-off time for next day delivery is 3pm in the delivery location on the day prior to delivery. If you place your order after 3pm (in the delivery location), we cannot guarantee that delivery will occur on the next day.


Please note that there are some locations due to their remoteness that cannot be guaranteed for next day delivery. We will notify you at the time of your purchase (if this is during normal business hours) if we think that we will be unable to deliver your order by next day delivery.


Same Day Delivery:

An extra delivery fee of $5 will be added on top of regular delivery fee if you select same day delivery.


The order cut-off time for same day delivery is 1 pm in the delivery location. If you place your order after 1pm in the delivery location, you will not be able to select same day delivery.


Please note, same day delivery is not guaranteed for all areas, and is not available for certain products.


When we deliver

Delivery times will depend on your location. Generally deliveries occur:

  • Monday to Saturday: 8am – 5pm (9pm for residential addresses)

  • Sunday: no deliveries (other than on Valentine’s Day and Mothers’ Day)

  • We do not deliver on public holidays excluding Valentine’s Day and Mothers’ Day)

Sometimes there are delays beyond our control. Flat tyres, traffic jams or bad weather can cause delays. If you request a specific time of delivery, we will make every effort (but do not guarantee) to deliver at the requested time.


Free Shipping Specials

Free Shipping Specials cannot be applied towards the delivery fee for same day delivery


Delivery instructions

Our couriers do not call prior to delivery. Please ensure the recipient is home to receive items.


Where the intended recipient is not at the delivery address, our couriers will leave the item in accordance with your instructions or otherwise in a secure location if one is available at the delivery address.

If no person is present to accept the flowers at the location specified, our driver would act in his or her discretion based on weather conditions, safety, security, etc.


Where a secure location is not available, our couriers will leave a note advising the recipient to contact Bloomex to arrange for re-delivery. We may charge you $14.95 for the cost of re-delivery, but will seek your authority prior to charging this fee to you.

If you provide us with an incorrect delivery address, you must pay $14.95 for re-delivery of your order to the correct address. We may also charge you for the cost of new flowers if we need to replace the original flowers


High volume days

The cut off and delivery time parameters do not apply to busy floral events including (but not limited to) Mothers’ Day, Valentine's Day and Christmas Day. Please check our website for expected delivery times on those days and make sure to place orders in advance to ensure timely delivery.


Delivery date

The delivery date selected is the approximate date of arrival. Sometimes logistics, traffic, distance and weather conditions can cause delays. We cannot guarantee the exact delivery date and specific time.


SUBSTITUTION POLICY

Images found on this site are used for display purposes only. Actual products may differ from product images displayed.

If a product is low in stock in the delivery location, prior to completing your order you will be invited to select an alternative product or authorize Bloomex to substitute for a product that is in stock. Bloomex takes utmost care and attention to ensure that any substitutions are as similar as possible to the requested item.


Rules for substitution

  • Where a specific flower type or colour is unavailable within the given time frame of delivery, Bloomex will use types or colours that achieve the same overall shape, style and effect.

  • In arrangements of assorted flowers, the colours shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.

  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.

  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.

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  • In arrangements of assorted flowers, the colors shown online will be used if at all possible, even if this means substituting other kinds of flowers of greater value.

     

  • For one-of-a-kind flower arrangements, such as all roses or all lilies, we will make every attempt to match the flower type, but may substitute with another colour.


  • For one-of-a-kind plants, such as orchids, we will make every attempt to match the plant type, but may substitute with another colour.



ALCOHOL POLICY

You must be 18 years or older to purchase any alcoholic products from us. If you are purchasing an alcoholic product, you warrant to Bloomex that you are 18 years or older and that the recipient of the product is 18 years or older. Bloomex will not be liable if any underage person purchases or receives an alcoholic product. You indemnify Bloomex for any loss or damage suffered by Bloomex for a breach by you of this warranty.



ORDER AND CANCELLATION POLICY

  • Our business hours are 8AM to 4PM Monday to Friday.

  • Cancellations and amendments are allowed within 24 hours of placing your order free of charge.

  • However, if you place an order for same day delivery or next day delivery, it cannot be amended or cancelled.


Order Information Changes

  • Please double check all the information in your order to ensure it is correct.


  • All the changes and updates to the order must be done within 1 hour of placing the order.

  • A $10 administration fee may apply for any changes and updates requested after this 1 hour period.


Order Cancellations

You may cancel your order. Cancellation fees will apply:

  • $25 if cancelled 24 hours after placing your order 36 hours or more before delivery.

  • total cost of the flowers if cancelled 24 hours after placing your order 36 hours or less before delivery

Unfortunately, we are unable to cancel or change orders that are already prepared, or are with our courier for delivery.


REFUND POLICY

We understand the importance of on-time delivery, fresh flowers and the happiness that they will bring.

If you are unhappy with an experience that you have with us, please email [email protected] with your order number, a photo of the products as delivered, and the nature of your concern. Complaints must be received within 7 business days of delivery of your order. Our trained customer care staff will review your information and respond to you within 24-48 hours.

We stand by our products. For approved quality issues we will resend the product, offer a replacement product to value, or provide a store credit to product value. It is not normally policy to refund the price of the product. However, as every customer and gift is individual, solutions will be determined on a case-by-case basis


Dissatisfied with the Quality of the Flowers

Our flowers come fresh from the growers and are always fresh and beautiful.  If you received damaged flowers, please send a picture of the received arrangement to [email protected] with the order number in the subject line within 7 days of arrival. We will be happy to resend a new product free of charge.  


CORPORATE ORDERS - INVOICING:

For Corporate Partners who have agreed to receive monthly invoicing from Bloomex by clicking "Submit Order" you agree to pay the total amount invoiced upon receipt. Failure to remit payment, or abuse of Corporate discounts, will result in termination of account(s); you will still be responsible for total payment invoiced by Bloomex at that time should account termination occur.


 

 
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